Released on = June 19, 2006, 6:05 pm

Press Release Author = Alba Spectrum Group

Industry = Computers

Press Release Summary = Microsoft Great Plains/Dynamics GP outsourcing options for
mid-size and large companies.

Press Release Body =
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large
companies.
Microsoft Business Solutions, for its Axapta - Dynamics AX product line, introduced
version upgrade (including customization) option through 10 strategic partners,
located offshore in India and China. At this point of time, Axapta is targeting
larger clients in general, where GP with its broad legacy customer base in US,
Canada, Australia, New Zealand, UK, Middle East, South Africa and Latin America is
usually associated with mid-market or smaller corporate clients (however there are
multiple cases where large accounts implemented GP successfully Worldwide,
integrating it with local ERPs in the countries, where GP is not supported or not
localized). Following globalization tendency, Microsoft Great Plains partners have
to outsource their call centers to India, however Philippines is probably also very
good option, considering the historical fact of MatchData Project accounting
acquisition by Great Plains Software and turning it into its subdivision in late
1990th, prior to being in turn acquired by Microsoft. Let's look at the options and
challenges for you, potential customer and your MBS servicing partner
. Centralized Call Center. Yes, this is what is usually meant, when MBS partner has
to switch away from group-of-consultants-cowboys type of model to CRM driven
servicing organization. Imagine - you can call your MBS partner anytime, when you
have an urgent or regular issue and always get somebody technically and functionally
trained and experienced on the phone the same minute, who can pull your records and
begin serve you right away. Such a call center might not always be economically
feasible to be hosted in USA, but with the current technological advances in VOIP
and IP telephony - incoming calls might be reasonably easily redirected to the
offshore or nearshore location as needed.
. Remote Support Technologies. Remote teleconferencing is supplemented with
Websessioning: gotomeeting.com, remote desktop connections, VPN technologies to name
a few. You should also be ready to adopt such cost efficient worldwide calling
solutions as skype to make your life as IT manager easier.
. Great Plains Technologies. Microsoft Dexterity or former name for the GP shell is
Great Plains Dexterity - being architectured more then 10 years ago - still has very
good options to be supported remotely: Dexterity chunks, DYNAMICS.DIC with
customization code to enable customization upgrade, etc. Latest trend to enable MS
Office and Sharepoint integration is also the opportunity to entrust your
customization, integration and reporting needs to the partner, deploying offshore
developers
. US Partner with Offshore development facility. This is in our opinion the optimal
scenario, which gives your centralized call center benefits and secures local
face-to-face high level functional consultants visits.
. Step-by-step. When we are talking about outsourcing switching and innovation - we
should be reasonably conservative. Customers should not be shocked by sudden change
- it should be step-by-step. Try to think about the fact that Microsoft itself is
using outsourcing technology and kind of in the process of beginning to recommend it
to its customers.

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Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies (
http://www.albaspectrum.com http://www.ronix-systems.de http://www.enterlogix.com.br
) - Microsoft Business Solutions Great Plains, Navision, Axapta, MS CRM, Oracle
Financials and IBM Lotus Domino Partner, serving corporate customers in the
following industries: Aerospace & Defense, Medical & Healthcare, Distribution &
Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals, Oil & Gas,
Placement & Recruiting, Advertising & Publishing, Textile, Pharmaceutical,
Non-Profit, Beverages, Conglomerates, Apparels, Durables, Manufacturing and having
locations in multiple states and internationally.
We are serving USA Nationwide: CA, IL, NY, FL, AZ, CO, TX, WI, WA, MI, MA, MO, LA,
NM, MN, Europe: Germany, France, Belgium, Poland, Russia, Middle East (Egypt, Saudi
Arabia, OAE, Bahrain), Asia: China, Australia, New Zealand, Oceania, South & Central
America: Mexico, Peru, Brazil, Venezuela, Colombia, Ecuador, Chile, Paraguay,
Uruguay, Argentina, Dominican Republic, Puerto Rico


Web Site = http://www.albaspectrum.com

Contact Details = Please do not hesitate to call or email us: USA/Canada:
1-866-528-0577, 1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96 55 20, Mexico:
52-55-535-04027 help@albaspectrum.com